Surveys - IT Applications

Information technology professionals have been under tremendous pressure to manage several conflicting corporate objectives and priorities: increasing cost of technology solutions; the need of business units for more functionality sooner; limited technology resources; competing projects; and lack of adequate budget. Recent trends of mergers and acquisitions and globalization has made it even more difficult to understand and deliver on user needs and expectations in a timely and effective manner. Using online survey technology IT professionals can quickly gather and prioritize competing needs of their stakeholders and get in front of anticipating their needs and planning and delivering on critical business requirements across the enterprise.

Vendor Selection	Selecting the right technology vendor requires a clear understanding of the users' business and technical requirements and the ability to enable the users to evaluate how well each vendor is satisfying those requirements. Online surveys allow you to quickly and easily capture and prioritize requirements and score each vendor against critical business needs. Vendor selection requirements definition Prioritization of scoring criteria User scoring of vendors against high priority selection criteria
System Requirements & Prioritization	With limited time and resources and the need to deliver the highest value system enhancements to the market as soon as possible, IT professionals are increasingly using online surveys to capture user input and priorities. Online surveys enables you to obtain feedback from a larger population of your user base on a national or even global basis, and organize those inputs in real-time with minimum manual intervention. Definition of system enhancement requirements Prioritization system enhancements into an overall release schedule
Help Desk	The technology help desk is an integral part of providing a high quality service to the user base to ensure that the personnel are successfully focused on business problems rather than stuck getting their technical tools to operate properly. Online surveys will help you get candid feedback on whether the existing help desk operations is meeting your users' needs, and identify improvement opportunities. Help desk user satisfaction surveys Technology operations and infrastructure improvement opportunities
Hardware & Software Inventory	With the ever increasing changes in the organization, including movements of personnel and equipment, site consolidations, and mergers and acquisitions, it has been increasingly challenging to have a clear understanding of the existing inventory of computers installed at each site and department. Online surveys empowers you to take an inventory of hardware and software systems in the organization quickly and effectively and allow you to anticipate and budget for required hardware and software upgrades. Computer hardware inventory Computer software inventory